St. Clair Catholic District School Board

The Helpdesk is an important part of any organization that employs people and computers to perform its daily work. When something fails, it is important to the whole company that a solution be found and implemented as soon as possible. This can be accomplished in a few ways. Education of the users will help problems occur less frequently, and better prepare those individuals to handle smaller challenges. Secondly, having secondary resources available to the user provides the next level of help. Here users may get easy answers to common issues.

Finally, a well managed HelpDesk operator will provide service for users who can't solve the problem quickly or easily on their own. Telephone, fax, and email help should be readily available during working hours.

This site is dedicated to providing the help required to meet the needs of the users who want answers to common or recurring problems.

First Step: How to's and Updates - A list of quick fixes to common problems

Second Step: Contact Us - Contact the HelpDesk

For Advanced Users: Links and Web Resources - Outside sites to find assistance